TERMS & CONDITIONS

Terms and Conditions

Welcome to Nirvana Clay Craft!

These terms and conditions outline the rules and regulations for the use of Nirvana Clay Craft's Website, located at Nirvanaclaycraft.com. By accessing this website and/or purchasing from us, we assume you accept these terms and conditions. Do not continue to use Nirvana Clay Craft if you do not agree to take all of the terms and conditions stated on this page.

1. Handmade Product Disclaimer :

Unique Nature: Since all our products are 100% handmade by rural artisans using natural clay, minor imperfections, variations in color, size, and shape are natural characteristics of the craft. These are not considered defects.

Images vs. Reality: Product images on the website are for representational purposes. The actual product delivered may vary slightly due to the unique nature of clay crafting.

2. Pricing and Payments:

Pricing: All prices listed on the website are subject to change without prior notice. Prices are inclusive/exclusive of taxes as applicable at checkout.

Payment Methods: We accept secure online payments via Credit/Debit Cards, UPI, Net Banking. Orders will only be processed once payment confirmation is received.

3. Shipping and Delivery :

Crafting & Delivery Time: As we support traditional artisans and deal with fragile items, processing and shipping may take 5-7 business days.

Damaged in Transit: Clay products are highly fragile. If you receive a product damaged during transit, you must report it to our customer support within 48 hours of delivery with clear photographs of the damaged item and packaging.

4. Returns, Refunds, and Cancellations :

Return Policy: Due to the fragile nature and high shipping costs of clay items, we offer returns/replacements only for items damaged during transit or if the wrong item was shipped.

Cancellations: Orders can only be cancelled within 24 hours of placing them. Once the order is dispatched, it cannot be cancelled.

Packaging :Return will be accepted only with original packaging.

5. Limitation of Liability :

Nirvana Clay Craft will not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website or products.

6. Changes to Terms :

We reserve the right to revise these terms at any time. By using this website, you are expected to review these terms on a regular basis.